General terms and conditions of purchase
How to buy?
To buy from the www.merceriamarieta.com store, you will need to register in this section: https://www.merceriamarieta.com/checkout.html?ncust=3.
You can also follow the steps to make a purchase and fill out the registration form at the end of it. This way, the user will not have to enter all their data for future purchases.
The user will add as many items as they wish to their shopping cart. Then, they will validate these steps and the shipping address will be requested.
Does the price include shipping costs?
We offer free shipping on the peninsula for purchases over €50. For shipments to the Canary Islands, please request information by filling out our contact form or calling 657 275 787.
How long does delivery take?
Once the payment for the product has been made, we prepare your order using the delivery availability parameters of each product indicated in the order. Then, we will proceed with the shipment through specialized transport companies.
The delivery time from the arrival of the order at Mercería Marieta is:
- 24 to 48 hours for the peninsula.
- 3 or 4 business days for the Balearic Islands.
Please consider business days and holidays from the order reception date.
What guarantees do you offer?
Transportation guarantee: All our shipments are covered by a 100% insurance on the value of the goods. Remember that you have 24 hours to make a claim if your order has suffered damage during transport. If you have any other questions, do not hesitate to send us an email to mercerimarieta@gmail.com.
Product guarantee: The guarantee only covers defects caused by manufacturing. To enjoy the product guarantee, you need the purchase invoice.
Please remember that some personal use textile products, due to their hygienic qualities, do not allow returns once unpacked.
Claims will not be accepted after 48 hours of receiving the merchandise, except those derived from manufacturing errors.
What do I do if I have a complaint?
At www.merceriamarieta.com we continuously work for you, improving our customer service systems, speeding up delivery, and allowing you to enjoy our items. Therefore, we ask that, in case of any eventuality, do not hesitate to send us your complaint through the contact form or write to merceriamarieta@gmail.com.
How to make a return?
To make a return, follow these steps:
- Send a message to merceriamarieta@gmail.com or call us at 963 825 278 or 657 275 787, Monday to Friday, from 10:00 a.m. to 2:00 p.m., to inform us of your return. Have your order number and the reference of the item you want to return at hand.
- Our Customer Service will assist you and tell you the steps to follow.
- You must send your order to the address we will provide you when registering the return by the means you choose or, if you prefer, we will send a courier to the address where the shipment was made to pick up the package with the products to be returned. In any case, remember that the shipping costs for the return are at your expense (except in case of an error on our part in shipping the product, manufacturing defect or flaw, and always subject to the "Terms and Conditions of Sale").
- Once we receive the returned items, we will check their condition and that all the appropriate requirements have been met. We will proceed to credit your amount to the same card with which you made the payment, within a maximum period of thirty days.
If I return an item, do I get back the shipping costs I paid for the purchase?
Only when the entire order is returned and for reasons beyond your control (defects, wrong sizes, products that do not correspond to those purchased, etc.). To do this, you must contact our Customer Service Department.
How will I receive the refund for my return?
Once the return is approved, you will receive the refund in the same way you made your purchase.
When will I receive the refund for my return?
After approving the return (items must be in perfect condition and have the interior labels), you will receive a confirmation email indicating that the refund will be credited to your account within a few days.
What do I do if my refund amount is incorrect?
Contact our Customer Service Department. We will solve the problem as soon as possible. MERCERIAMARIETA.COM reserves the right to refuse returns communicated or sent outside the established period, or items that are not in the same condition in which they were received.
Shipping methods, delivery times and shipping costs
Orders will be sent directly from www.merceriamarieta.com through its logistics operators.
Shipping costs:
- Free shipping for purchases over €50. Only on the peninsula.
- For orders under €50, the shipping price will be €7.
- Free shipping for promotional items.
If there is no one responsible for receiving the package at the indicated delivery address, a notice will be left with a phone number that you must call to confirm at what time the merchandise can be delivered. The transport agency will keep your package in its warehouses for approximately five days before proceeding with the return to our facilities.
If you do not receive your purchase within the estimated time, you should contact the Customer Service Department of www.merceriamarieta.com. You can write to us at merceriamarieta@gmail.com or call 657 275 787. From the moment we receive your notification, we will take the appropriate steps to find out why you have not received it within the agreed time.
Returns
For us, your satisfaction is the most important thing. Therefore, if you change your mind after receiving your order, you just have to let us know and we will refund your money.
What items cannot be returned?
- Items that are not in perfect condition and do not have their corresponding purchase receipt from www.merceriamarieta.com.
- Underwear items cannot be returned or exchanged for reasons of hygiene and health.
- Cross-stitch kits cannot be returned either, as they contain patterns that are subject to intellectual property law.
- Products with personalization, invitations, cards, etc. are exempt from returns.
If the reasons for return are unrelated to www.merceriamarieta.com, that is, if the merchandise is in perfect condition but you still want to return it, you must send the product in its original packaging and in perfect condition. The costs incurred by the return will NOT be borne by www.merceriamarieta.com.
Withdrawal
You have the right to withdraw from this contract within 14 calendar days without needing to provide any justification. The withdrawal period will expire after 14 calendar days from the day on which you receive your purchase. To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail, fax, or email).
Should you withdraw from the contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed with such refund using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any expenses as a result of the refund.
You also have the option to complete and submit the withdrawal form electronically or any other unequivocal statement through our website. If you choose this option, we will promptly send you an acknowledgment of receipt of such withdrawal on a durable medium (e.g., by email).
Orders
Orders placed are considered firm. Placing an order implies the customer's prior knowledge and express, irrevocable, full and unreserved acceptance of these general conditions of sale.
The purchased product may undergo, due to manufacturer availability, non-substantial modifications in the components, characteristics or performance of the lot that comprise it, provided that they do not diminish the advertised qualities and performance. The items offered through this website will only be available for the Iberian Peninsula.
Refusal to process an order
We reserve the right to withdraw any product from this website at any time and/or to remove or modify any materials or content on it. Although we will always do our best to process all orders, there may be exceptional circumstances that force us to refuse to process an order after we have sent the "Order Confirmation", and we reserve the right to do so at any time, at our sole discretion. We will not be liable to you or to any third party for the removal of any product from this website, regardless of whether said product has been sold or not, or for the removal or modification of any material or content on the website.
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